Terms & Conditions

1. Agreement to Terms

By accessing this website or using any services provided by Doon Logistics Inc. ("Doon Logistics," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our website or services. These terms apply to all visitors, customers, carriers, and vendors who interact with our business.

2. Services

Doon Logistics Inc. is a licensed freight broker operating under FMCSA authority. We provide freight brokerage, transportation coordination, logistics management, and related supply chain services to commercial customers. Our role as a freight broker is to arrange transportation between shippers and licensed motor carriers. We do not operate motor vehicles or employ drivers.

All services are subject to a separate service agreement, rate confirmation, or broker-shipper contract. These Terms and Conditions supplement but do not replace those specific contractual documents.

3. Shipper Responsibilities

As a shipper using Doon Logistics services, you agree to:

• Provide accurate and complete information regarding freight weight, dimensions, freight classification, commodity description, and any hazardous material status.
• Properly package and prepare freight for transport in accordance with carrier and DOT requirements.
• Ensure freight is ready for pickup at the agreed-upon time and location.
• Comply with all applicable federal, state, and local regulations governing the shipment of goods.
• Promptly notify Doon Logistics of any changes to shipment requirements, pickup times, or delivery instructions.

4. Freight Rates and Payment

Freight rates are confirmed in writing via a rate confirmation prior to load tender. All rates are subject to change based on current market conditions, unless locked under a dedicated or contract rate agreement. Accessorial charges (liftgate, detention, redelivery, fuel surcharges, etc.) are billed in addition to the base rate when applicable.

Payment terms are net 30 days from date of invoice unless otherwise specified in a written agreement. Late payments are subject to a 1.5% per month finance charge. Doon Logistics reserves the right to suspend services for accounts with overdue balances.

5. Liability Limitations

Doon Logistics Inc. operates as a freight broker and assumes no liability for loss, damage, or delay of freight beyond what is expressly stated in a written service agreement. Carrier liability for cargo loss or damage is governed by the Carmack Amendment (49 U.S.C. §14706) and the terms of the applicable carrier's bill of lading and tariff.

In no event shall Doon Logistics be liable for consequential, incidental, indirect, or punitive damages, including but not limited to lost profits or business interruption, regardless of the cause of action or the theory of liability.

6. Claims Process

All freight claims for loss or damage must be submitted to Doon Logistics Inc. in writing within nine (9) months of the date of delivery (or expected delivery date in cases of non-delivery), in accordance with 49 U.S.C. §14706. Claims must include a completed claim form, copy of the original bill of lading, freight invoice, and documentation of the damaged or missing goods. Doon Logistics will work with the responsible carrier to investigate and resolve claims in a timely manner.

7. Carrier Requirements

Carriers moving freight arranged by Doon Logistics must maintain: active MC and DOT authority in good standing; minimum cargo liability insurance of $100,000 per occurrence; minimum auto liability insurance of $1,000,000 per occurrence; and satisfactory FMCSA safety ratings. All carriers are subject to Doon Logistics' carrier onboarding and compliance process and must execute a Broker-Carrier Agreement prior to moving any loads.

8. Website Use

This website is provided for informational purposes and to facilitate business inquiries. You agree not to use this website to: submit false or misleading information; attempt unauthorized access to our systems; engage in scraping, crawling, or data mining; or violate any applicable laws or regulations. We reserve the right to terminate access to users who violate these terms.

9. Intellectual Property

All content on this website — including text, graphics, logos, and design — is the property of Doon Logistics Inc. or its content suppliers and is protected by applicable copyright and trademark laws. Unauthorized reproduction, distribution, or modification of any content is prohibited without written permission.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Indiana and applicable federal law. Any disputes arising under these terms shall be resolved in the state or federal courts located in Madison County, Indiana, and you consent to the personal jurisdiction of such courts.

11. Modification of Terms

Doon Logistics Inc. reserves the right to modify these Terms and Conditions at any time. Changes will be posted to this page with an updated effective date. Continued use of our website or services following any modification constitutes acceptance of the revised terms.

12. Contact Information

Questions about these Terms and Conditions may be directed to:

• Doon Logistics Inc.
• 8638 Lester PL, Pendleton, IN 46064
• Phone: +1 934-229-9193
• Email: info@doonlogistics.com