Privacy Policy

1. Introduction

Doon Logistics Inc. ("we," "us," or "our"), located at 8638 Lester PL, Pendleton, IN 46064, is committed to protecting the privacy and security of information we collect from our customers, carriers, vendors, and website visitors. This Privacy Policy describes the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

2. Information We Collect

We collect information in the following ways:

• Contact and account information: Name, company name, email address, phone number, and mailing address when you request a quote, submit a contact form, or enter into a service agreement with us.
• Shipment data: Origin and destination addresses, freight type, weight, dimensions, commodity descriptions, and delivery instructions provided in connection with your freight shipments.
• Usage information: IP address, browser type, pages visited, and time spent on our website, collected automatically through standard web server logs and cookies.
• Communications: Records of email, phone, and written communications between you and our team.
• Carrier and vendor data: USDOT and MC numbers, insurance information, safety ratings, and business contact details for carrier partners and vendors.

3. How We Use Your Information

We use the information we collect to:

• Provide freight brokerage, transportation coordination, and logistics management services.
• Respond to quote requests, inquiries, and customer service communications.
• Process transactions and generate invoices and documentation.
• Maintain our carrier compliance and qualification records.
• Improve our website and service offerings based on usage patterns.
• Comply with applicable federal and state regulations, including FMCSA requirements.
• Communicate relevant service updates, operational notices, and industry information to customers and partners who have opted in.

4. How We Share Your Information

Doon Logistics Inc. does not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:

• Carrier partners: Shipment details necessary to execute freight moves are shared with the carrier assigned to your load.
• Service providers: Third-party vendors who support our business operations (e.g., TMS software providers, billing systems) under confidentiality agreements that prohibit them from using your data for their own purposes.
• Legal compliance: When required by law, subpoena, court order, or regulatory authority, including FMCSA and DOT requirements.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment and transaction records are typically retained for a minimum of seven years to meet regulatory requirements. You may request deletion of your personal data subject to our legal retention obligations.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission (SSL/TLS encryption), access controls, and regular security reviews. While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.

7. Cookies

Our website uses cookies and similar tracking technologies to analyze website traffic and improve your browsing experience. You may configure your browser to refuse cookies or to notify you when a cookie is set. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies for advertising or cross-site tracking purposes.

8. Your Rights

Depending on your state of residence, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, contact us at the information below. We will respond to verified requests within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. Doon Logistics Inc. is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

Our website and services are directed exclusively at businesses and commercial users. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

• Doon Logistics Inc.
• 8638 Lester PL, Pendleton, IN 46064
• Phone: +1 934-229-9193
• Email: info@doonlogistics.com